Main Phone and Fax Numbers

Main Phone:
Toll Free:
After Hours 24 Hour Emergency Claim Service:
(585)-968-1000
1-800-333-1679

1-877-346-0300
Claims Fax:
(585)-968-6016

Executive

  • Byron Long

    CEO/President

Information Systems

  • Shawn Morris

    Information Systems Manager
  • Amanda LaFleur

    IS Technical Support
  • Karla Baumbaugh

    IS Technical Support Assistant

Financial

  • Holly Thropp

    CFO/Treasurer/Senior Vice President
  • Andrea Catone

    Assistant Vice President Accounting
  • Nathan Jacoby

    Business Analyst
  • Teresa Kuhne

    Senior Accountant
  • Kim Gilbert

    Senior Accountant
  • Jennifer Sherrieb

    Accountant
  • Morgan Ripple

    Accounts Recievable Analyst

Underwriting

  • Melanie Stam

    Vice President Underwriting
  • Jackie Henderson

    Personal Lines Underwriting Manager
  • Michael Hogan

    Senior Commercial Lines Underwriter
  • Tonya Metatos

    Senior Commercial Lines Underwriter
  • Kristin Hendryx

    Associate Commercial Lines Underwriter
  • Sean Andrew

    Senior Personal Lines Underwriter
  • Nichol Cummins

    Personal Lines Underwriter
  • Stella Williams

    Personal Lines Underwriter

Marketing

  • Marge Decker

    Senior Business Development Manager Agency Relations Coordinator

Claims

  • Carolyn Solo

    Casualty Claims Adjuster
  • Bobbi Jo Johnson

    Property Claims Representative
  • Pam Harrington

    Property Claims Representative

Human Resources

  • James Sherrard

    HR Manager/Executive Assistant

Regulatory Compliance

  • Sarah Zulauf

    Vice President/Regulatory Compliance

Administrative

  • Summer Carney

    ACE Team Manager/Facility Coordinator
  • Ashley Rix

    ACE Team Agent Level I
  • Madisyn Kenjockety

    ACE Team Agent Level I
  • Amanda Slater

    ACE Team Agent Level I
  • Valerie Thomas

    ACE Team Agent Level I
  • Holly Harden

    ACE Team Agent Level I
  • Autumn Woodworth

    ACE Team Agent Level I