Main Phone and Fax Numbers

Main Phone:
Toll Free:
After Hours 24 Hour Emergency Claim Service:
(585)-968-1000
1-800-333-1679

1-877-346-0300
Underwriting Fax:
Claims Fax:
Accounting Fax:
(585)-968-6021
(585)-968-6016
(585)-968-1592

Executive

  • Byron Long

    CEO / President

Information Systems

  • Benjamin Hewitt

    Vice President / CIO / CISO
  • Shawn Morris

    Systems Analyst
  • Karla Baumbaugh

    Technical Support Assistant

Financial

  • Holly Thropp

    CFO / Treasurer
  • Andrea Catone

    Accounting Manager
  • Nathan Jacoby

    Business Analyst
  • Teresa Kuhne

    Senior Accountant
  • Kim Gilbert

    Accountant
  • Jordan Slattery

    Accountant
  • Jennifer Sherrieb

    Accountant

Regulatory Compliance

  • Sarah Zulauf

    Vice President / Regulatory Compliance

Underwriting

  • Melanie Stam

    Vice President Underwriting
  • Jackie Henderson

    Personal Lines Underwriting Manager
  • Michael Hogan

    Senior Commercial Lines Underwriter
  • Tonya Metatos

    Commercial Lines Underwriter
  • Pam Harrington

    Farm Production Underwriter
  • Sean Andrew

    Senior Personal Lines Underwriter
  • Karen Taber

    Personal Lines Underwriter
  • Nichol Cummins

    Personal Lines Underwriter
  • Ashley Putt

    Personal Lines Underwriter

Administrative

  • Summer Carney

    ACE Team Manager
  • Wendy Clark

    ACE Agent Level I
  • Kristin Hendryx

    ACE Agent Level II
  • Amanda LaFleur

    ACE Agent Level II
  • Morgan Ripple

    ACE Agent Level I
  • Heidi Howe

    ACE Agent Level II

Claims

  • Timothy Nelson

    Vice President Claims
  • Carolyn Solo

    Claims Representative - Casualty
  • JoAnn Caraballo

    Claims Representative - Property
  • Bobbi Jo Johnson

    Claims Representative - Property

Marketing

  • Jeff Stewart

    Assistant Vice President of Marketing
  • Rachel D'Ettorre

    Business Development Manager
  • Marge Decker

    Senior Marketing Representative
  • Jeffrey Wingard

    Marketing Representative

Human Resources

  • James Sherrard

    Executive Assistant / HR Manager